Frequently Asked Questions

Simply click "Get Started Free" or "Create Invoice" from the homepage. Fill in your business details, add line items, and choose a template. You can preview and download your invoice immediately.

You can create invoices without an account, but signing up (free) gives you access to features like saving invoices, email sending, and payment tracking.

InvoicePad is a web-based application that works perfectly on mobile browsers. We're currently developing native iOS and Android apps.

The free plan includes 5 invoices per month, 2 basic templates, email sending (5/month), PDF download, 30-day storage, and basic support.

Yes! You can change your plan at any time. Upgrades take effect immediately, and downgrades take effect at the start of your next billing cycle.

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact us for a full refund.

No hidden fees ever. The price you see is the price you pay. Payment processing fees may apply if you use integrated payment collection.

Yes! Pro and ProMax plans include custom branding options. You can add your logo, change colors, and customize the layout.

You can email invoices directly from InvoicePad, download as PDF, or share a secure link. All methods track when your client views the invoice.

Yes! Pro and ProMax plans include payment integration with PayPal, Stripe, and Venmo. Clients can pay directly from the invoice.

ProMax plans include recurring invoices. Set up weekly, monthly, or custom schedules for repeat clients.

Yes! We use bank-level 256-bit SSL encryption for all data transmission and storage. Your information is protected and never sold.

Data is stored on secure servers in multiple locations for redundancy. We maintain regular backups and comply with GDPR and SOC 2 standards.

Yes! You can export all your invoices and client data at any time in CSV or PDF format.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) through Stripe. All payments are secure and encrypted.

You'll be charged on the day you upgrade to a paid plan, and then on the same day each month/year depending on your billing cycle.

Yes, you can cancel your subscription at any time from your account settings. Your access continues until the end of your billing period.

InvoicePad works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

Click "Forgot password?" on the sign-in page. We'll email you a secure link to reset your password.

Visit our Support page to email us, use live chat (Mon-Fri, 9 AM - 6 PM EST), or browse our help documentation.